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FCC visits Denver to tout free internet subsidy that 80% of eligible Coloradans are ignoring

The federal Affordable Connectivity Program provides $30 to $75 a month to low-income households to pay for broadband. Colorado’s 20% participation rate is lower than the nation’s.

By: Tamara Chuang 4:17 PM MDT on Aug 17, 2022

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Internet providers like Starry Internet work with low-income Coloradans who qualify for the federal Affordable Connectivity Program. (Tamara Chuang, The Colorado Sun)

About 80% of Colorado households eligible for $30 to $75 a month to pay for internet service don’t seem to want the free benefit. 

Or perhaps, they just don’t know about it.

That’s why Geoffrey Starks, a commissioner with the U.S. Federal Communications Commission, dropped by A.B. Hirschfeld Towers in Denver on Wednesday. He wanted to see if he could pique anyone’s interest in the federal Affordable Connectivity Program. The $14.2 billion program provides $30 for households — and $75 a month for tribal households — and also offers $100 to pay for internet devices. 

“A quote I’d like to talk about comes from William Gibson. He’s a science fiction writer who said, ‘The future is already here. It’s just not evenly distributed,’” Starks said during a news conference. “And that is absolutely true. There are households out there that we are working hard to make sure they get 5G and gigabit speeds. But there are too many millions of Americans who still don’t have fundamental basic internet.”

In Colorado, about 761,000 households are eligible for the program, based on folks already participating in federal programs such as free and reduced school lunch, Pell Grants, Lifeline, Medicaid and Section 8 housing assistance. As of Aug. 15, 154,703 Colorado households were enrolled, according to the Universal Service Administrative Company. That’s 20.3% of eligible households.

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Miguel Lopez, a resident of A.B. Hirschfeld Towers, which is operated by the Denver Housing Authority, asked FCC Commissioner Geoffrey Starks questions about the federal Affordable Connectivity Program on Aug. 17, 2022. (Tamara Chuang, The Colorado Sun)

Nationwide, the numbers are higher. About 13 million, or 27% of 48 million eligible households have enrolled in the program, which can be done online, by mail or through a participating local internet provider. ACP is the spin-off of the pandemic’s Emergency Broadband Benefit, which provided $50 a month and had meager participation in Colorado and ended on Dec. 31.

Starks said some issues have been addressed. One notable one was the lack of funding to promote the program. Earlier this month, the FCC launched “Your Home, Your Internet,” a one-year pilot program to provide $5 million in grants to local community organizations and partners to help residents already living in federally subsidized housing enroll in ACP. To date, only 10% of those residents have — or about 500,000 out of 48 million households.

“That number has got to change. It’s got to come up. That’s why I’m here today, letting you all know we need to increase awareness,” Starks said. 

Another issue was that people who are eligible are confused about whether they actually are. Starks spelled it out: If you’re on any type of federal assistance, you’re eligible. 

The FCC is also working specifically with the U.S. Department of Housing and Urban Development to streamline enrollment for Section 8 households through a data sharing and computer matching agreement. An additional $5 million in grants is dedicated to improve that 10% enrollment for residents in federal housing.

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Outside the A.B. Hirschfeld Towers apartment building operated by the Denver Housing Authority, Starry Internet’s mascot showed up for a meeting with FCC Commissioner Geoffrey Starks to talk about the federal Affordable Connectivity Program on Aug. 17, 2022. (Tamara Chuang, The Colorado Sun)

Residents of Hirschfeld Towers happen to live in one of the Denver Housing Authority properties that already offers free or discounted internet service to residents. Through partnerships with Starry Internet, Comcast, PCs for People and Live Wire Networks, the apartments provide internet for about $10 a month.

But a concern that resident Miguel Lopez had about ACP was what happens when the money runs out? 

“There are a lot who do know about it but don’t access it, it’s because they’re unfamiliar with supposedly hidden fees and hidden costs or even just the end of it,” Lopez said. “Why get used to something that’s going to get taken away from you?”

Starks assured residents at the meeting that there’s enough money in the $14 billion program to “last for a number of years,” though it would take an act of Congress to extend the program and provide funding.

“You are not going to get charged the minute the $14.2 billion ends. There’s going to be a lot of notice,” Starks said. “And by the way, as soon as we understand that the number is starting to draw down, I can assure you that I’m going to be in front of Congress along with many other colleagues to make sure we get reauthorized and re-appropriated. But what I don’t want people to miss here today is that today is your day to get enrolled.”

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Workers from Comcast help residents in Denver learn more about the Affordable Connectivity Program, a $14.2 billion federal program to help low-income households pay for internet service. Comcast offers a 100-megabit per second plan for $29.99 a month, which is free for customers eligible for ACP funds. (Tamara Chuang, The Colorado Sun)

Many internet providers already offer some sort of discounted program to low-income households. In May, the White House announced that 20 major companies that cover 80% of America had agreed to provide 100-megabit service for less than $30 a month to help make the service free with the ACP subsidy.  

Comcast was among them. The company, which has a $9.95 monthly internet plan offering speeds of 50 mbps, added a ‘plus’ tier to offer 100 mbps for $29.99.

The cable and internet provider is working with the state on its digital navigator program, which is intended to not just get internet access to those who need it or can’t afford it, but help them understand how to better use the internet. Comcast also is providing $1.1 million in cash and in-kind support to the state and community organizations for their digital equity initiatives.

“When it comes to broadband at home, availability and affordability are only part of the story. Recent studies show digital navigators are critical to getting more people connected by understanding the importance of having reliable, secure home Internet — and how to safely use it,” said Comcast spokeswoman Leslie Oliver in an email. “FCC Commissioner Starks underscored the need to raise awareness by partnering with governments, community organizations and businesses to help connect more Coloradans across the state and make transformative change happen.”

Colorado officials are also working on a statewide plan to address internet access with a goal to get 99% of the state connected to broadband by 2027, said Dianne Primavera, Colorado’s lieutenant governor.

“High-speed internet is no longer a luxury, it’s a necessity,” she said. 

How to apply for Affordable Connectivity Program:

  • Provides $30 per month (or $75 for those who live on tribal lands) to offset internet costs.
  • Eligibility is based on income that is no more than 200% of federal poverty guidelines (see chart under “Find out if you qualify”) or if someone in the household is on government assistance, including these programs:
    • The National School Lunch Program or the School Breakfast Program, including through the USDA Community Eligibility Provision
    • SNAP (Supplemental Nutrition Assistance Program)
    • Medicaid
    • Federal Public Housing Assistance
    • Supplemental Security Income (SSI)
    • WIC
    • Veterans Pension or Survivor Benefits
    • Lifeline
  • Consumers can see if they’re eligible for the Affordable Connectivity Program by visiting
  • Find a participating internet provider:
  • Internet providers typically enroll new ACP customers and process claims monthly to get reimbursed. Customers typically see the $30 discount on the bill. 

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